Welcome to chateauchaleur.com, a property of Master Seam Garment Manufacturing Company Limited, a body corporate doing business in the Hong Kong Special Administrative Region of the People’s Republic of China. This document constitutes a legally-binding agreement ("Agreement") governing the terms of providing you with our service. Throughout this document, the words "CHATEAU CHALEUR," "chateauchaleur.com," "Master Seam Garment Manufacturing Company Limited," "us," "we," and "our," refer to us, Master Seam Garment Manufacturing Company Limited, our website, chateauchaleur.com, or our service, CHATEAU CHALEUR, as is appropriate in the context of the use of the words. Likewise, the words "you" and "" refer to you, the person who is being presented with this document for your agreement.
Access to and use of this Site and the products and services (collectively, the "Services") are subject to the following terms, conditions and notices (collectively, the "Terms of Service" or “TOS”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts, or all parts of this Site.
2. Description of Service
CHATEAU CHALEUR is an online fashion store, and a global online retail destination for mainly men's, women's & kid's style.
3. Information Supplied
When using our website and placing an order, you will provide your name, e-mail address, mailing address, PayPal information, credit card information and telephone number.
By registering for our website as a member, you are agreeing to receive regular newsletters and marketing related emails from CHATEAU CHALEUR. Should you wish to be removed from our email list, you can unsubscribe or terminate your account any time.
In addition to providing us with the above information about yourself, you must be eighteen years of age or older, or, if a higher minimum age of contractual capacity exists in your jurisdiction, you must be at least that age. Additionally, you represent to us that you are not otherwise considered to be under a disability to enter into a contract with us, whether it is because of an embargo in or against your jurisdiction or any other reason.
4. Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Site remains the property of CHATEAU CHALEUR or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by CHATEAU CHALEUR and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by CHATEAU CHALEUR. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar in color.
You may pay for our services using , providing credit card information, the credit card must be your own. If the credit card does not belong to you, you must have permission from the account holder to use their card for your transactions.
We do not accept personal checks, money orders or direct bank transfers. Please note, items will not be shipped until the transaction has been cleared.
Any use of fraudulent chargebacks simply to get free merchandise is not only strictly prohibited, but also criminal fraud, and will be dealt with by reporting such chargebacks to your local police department and a credit bureau,as well as referring the matter to a court of competent jurisdiction.
Please refer to our ‘Payment Method’ page.
Whether you are ordering products for yourself or others, you must ensure that you provide us with an accurate address. We cannot be held responsible for delivery failures if you don’t give us the correct address or if it is an address that we can't perform delivery to.If a shipment is returned as unclaimed, undeliverable, regardless of the reason, we shall be entitled to keep you liable for the shipping and handling fees that were associated with that shipment.
We recommend that items be sent to a correct work or home address in order to avoid any delays in receiving your items.
Shipping will be done according to the costs and methods described on our website. Once we ship your item, we are no longer responsible for its condition or delivery to your chosen address. Any claims for damages of the item(s) should be responsible by you against the shipper.
Please refer to our ‘Shipping Information’ page.
7. Order Confirmation
An e-mail confirmation will be sent once payment has been received. Once the order has been confirmed, the item(s) will be processed, packed and shipped out and as such, it will not be possible to cancel your order. In the event that you opt to cancel the order after delivery, you agree that the associated delivery charges will be deducted from your payment, before making any refund by us.
If you do not receive your order confirmation email in your inbox, please check your Spam folder.
8. Shipping Confirmation
Once your order has been dispatched, a shipping confirmation e-mail will be sent. Please keep this e-mail as a reference as it will also include your order tracking number, carrier and instructions on how to track your package.
9. Exchanges and Returns
Please refer to our ‘Exchanges and Returns’ page.
10. Price Changes, Quantity Limitation & Stock Availability
Prices are subject to change without prior notice.
While we endeavor to provide you with the most accurate and up-to-date information, occasionally ordered items may not be available as listed.
In the case that part of your order is unavailable or out of stock, the item(s) will be cancelled from the order with notification and where applicable, a refund shall be applied for the cost of the regarding item(s).
CHATEAU CHALEUR ensures that all our product descriptions and prices are up-to-date and as accurate as possible. However, in few cases, pricing errors may occur with our listings. Should we discover a pricing error while processing your order and payment, we will immediately rectify the problem before cancelling and refunding you for your order. We will also make sure to inform you about the error with your order as soon as possible.
11. Rules of Conduct
As a part of using our website, you must not:
• Hack, crack, phish, SQL inject, or otherwise threaten or actually harm the security of our systems or those of our users.
• Infringe on the intellectual property rights of anyone.
• Do anything that infringes on the rights of us or a third party.
• Create more than one account, use another person’s account, or allow another person to use your account.
• Advertise on our website without our permission.
• Impersonate another person or organization.
We reserve the right to terminate our service to you for reasons other than those listed here. We may terminate your account without explanation.
12. Disclaimer of Liability
The information displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy. CHATEAU CHALEUR does not guarantee that the use of the Site and Services will be error-free or the servers are free of other harmful components. Though CHATEAU CHALEUR will do its best to maintain its Services, we will not be responsible for failing to meet any obligations in this TOS.
"CHATEAU CHALEUR" is a trademark used by us, Master Seam Garment Manufacturing , to uniquely identify our website, business, and service. You agree not to use this phrase anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our website or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph.
You agree to indemnify, defend and hold harmless CHATEAU CHALEUR (including its directors, officers, employees, consultants, agents and affiliates), from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Site or your breach of the TOS.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
We have a complaint handling procedure, which we will use to try to resolve disputes when they first arise: please contact our Customer Service team for any enquiries related to your order and complaints.
17. Governing Law
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.
18. Contact Information
If you have any questions, concerns or notices of violations to these terms and conditions, please contact us by sending an email to email@example.com