Delivery method

CHATEAU CHALEUR ships Worldwide.                                                                   

Most International orders (including Taiwan) will be shipped using SF express delivery service.                                                                                

China, Hong Kong and Macau orders will be shipped using S.F. Express delivery service.                                                                                                   

Once your order is dispatched, you will receive an email notification from us with the SF tracking number.  Use the tracking number to check the delivery status via S.F. Express website.   


Shipping Cost

 

All shipping costs (with administration fee included) will be calculated automatically according to the weight of the products during the check out procedures.  Please check your order summary thoroughly before you complete the payment process.                                                                                                    

                                                                                                       

Delivery times

 

Orders will normally be processed within 5business days once your payment is completed and approved.                                                                                                     

Shipping Zones                                Standard Delivery Times in Business Days (Mon-Fri) *                 

Hong Kong                                               Estimated up to 3 business days                                            

China                                                       Estimated up to 7-14 business days                                             

Taiwan & Macau                                     Estimated up to 10 business days                                          

Asia Pacific (including Australia)             Estimated up to 10 business days                                          

North America (US & Canada)                Estimated up to 10 business days                                          

Europe                                                     Estimated up to 10 business days                                          

Rest Of The World                                   Estimated up to 14 business days                                          

* Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.      

*There may be delays in delivery time (for example, due to the epidemic situation in various countries), please forgive me

                                                                                               

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays,                                                                                                   

please click here. For details on public holidays in the destination country, please refer to your local government website.  Note that delays may occur as a result of pending payment authorizations.                                                                                                 

If you do not receive a tracking confirmation within 5 business days from the day you completed your payment, please kindly contact our customer service for more information.                                                                                                      

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared.  During such instances, the estimated delivery time may be affected.                                                                                                     

                                                                                                       

Shipping Address and Failed Deliveries

 

We can only change your shipping address in the case orders are still with us. For those already shipped, an additional fee  (which we call it as “re-routing fee”) will be charged for the request. Please take this into consideration when selecting and filling in your shipping address for order.                                                                                                       

For failed deliveries (courier is unable to reach customer due to the incorrect address provide by customer, failed attempts to reach customer at the location or customer refuse to pay duties),CHATEAU CHALEUR is not responsible for the returned shipping cost. For re-shipped orders, the shipping costs are also payable by customers. If you refuse to receive the order and ask for a refund, the order amount will not be refunded in any circumstances.                                                                                                

                                                                                                       

Import Taxes & Duties

                                                                                                       

Customs duties, including Goods and Services Tax (GST), Value-added Tax (VAT), are not calculated in the price of the product.                                                                                                      

 

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country.     These charges are determined by the customs office of the regarding destination.                                                                                                    

 

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by CHATEAU CHALEUR.  For further details of charges, please contact your local customs office.                                                                                                

In some occasions packages may be delayed due to custom clearance.                                                                                                      

                                                                                                       

Customs & Regulations

                                                                                                       

Customers should check local postal regulations for restricted items, as CHATEAU CHALEUR cannot be held liable for any items that are not accepted into the regarding country.